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Return Policy
Your satisfaction is completely guaranteed!
If, for any reason, you are not happy with your online or catalog purchase, ShoesXL will accept returns and exchanges of unworn merchandise within 90 days of purchase.
For the quickest processing of your web or catalog return/exchange, fill out the return/exchange form and use the enclosed UPS prepaid return label. If you do not have a return label, click here to download and print a label. Please record your tracking number for reference. Bring the package to your nearest UPS drop off location. We will ship your replacement item(s) within the continental U.S. at no additional charge. Any refunds will be made in the original method of payment. Shipping and handling charges are non-refundable, unless an error occurred on our part in shipping your order.
Click here to download and print a copy of our Return Form.
Questions? Contact us at 800.690.7377, help@shoesxl.com or write to:
ShoesXL.com
Catalog Returns
555 Turnpike Street
Canton, MA 02021
Attn: Catalog Returns Dept.
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Customer Service
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Shipping Policy
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Return Policy
Privacy Statement
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Security Statement
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Terms & Conditions
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Sizing Chart
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